MEDICAL OFFICE ASSISTANT
With the aging population, the tremendous advancements in technology, and our demand for the best quality of life, the healthcare industry is facing a growing shortage of well-trained personnel. Throughout the North American healthcare industry, there is an acute need to increase the size of the workforce and raise the skill level of that workforce. This program is designed to provide employment-ready and comprehensively trained graduates. Successful graduates will earn the Certified Medical Assisting Professional (CMAP) designation in addition to their diploma. These graduates are fully qualified to work in a hands-on administrative and clinical support capacity in the medical industry.
Graduates of this program are qualified to work in a wide variety of healthcare settings and occupations. Job titles vary per location, but graduates are an integral part of many healthcare settings, including:
Physicians’ offices, clinics, and mental healthcare and allied healthcare centres
Walk-in care centres
Complementary and alternative medicine clinics (e.g., chiropractic and acupuncture centres)
Long-term and extended care departments
Medical research facilities
Medical laboratory and diagnostic imaging centres
Physiotherapy and occupational therapy clinics
Group homes and community living societies
Fitness and wellness centres
Hospital admissions and E.R. departments (e.g., switchboard, information, and patient registration)
Ambulatory and outpatient departments
Laboratory and x-ray departments
Medical finance and administrative departments
Booking and O.R. bed booking
Health records departments
Part A: Computer and Business Office Skills
Introduction to Keyboarding
Keyboard Skill Building Levels 1 and 2
Microsoft Windows Level 1
Microsoft Word – Levels 1, 2, and 3
Microsoft Excel – Level 1
Microsoft Access – Level 1
Microsoft Outlook – Level 1
Basic Bookkeeping Level 1
Practical Applications – 3 Units
Thought Patterns For A Successful Career
Job Search and Résumé Writing
Part B: Medical Administrative/Clinical
Introduction to Medical Terminology
Anatomy and Physiology Part 1
Anatomy and Physiology Part 2
Medical Office Procedures
Introduction to Medical Transcription
Basic Rescuer (Level C) CPR Certification
Standard First Aid
Part C: Work Experience
Excellent communication and interpersonal skills, and a strong commitment to detail, confidentiality and integrity.
Completion of Grade 12 or equivalent, and meet the minimum provincial age requirement.
Successful completion of admissions interview and testing for adequate entry-level skills.
A clear and relevant Criminal Records Check.
A good command of the English language (written and oral).
Good listening skills and tactful
Ability to communicate verbally and in writing with people from all walks of life
An adequate level of physical health to meet the requirements of the program and prospective employment.